Terms & Conditions
GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) delivers parcels all over the world via DHL Express. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. GODHASNONAME.SHOP will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of God Has No Name (registered: Equipment General Basic S.L. CIF B57740946). All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
The official Packlink Pro calculator calculates shipping costs based on your input in the address fields.
From the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at firstname.lastname@example.org support. We do not offer returns based on these accusations once the package has been signed for.
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. GODHASNONAME.SHOP carefully seals. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) at the e-mail address email@example.com If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently GODHASNONAME.SHOP will not accept any related claim.
By placing an order, customers establish a commercial relationship with GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) Bartomeu Rosello 16, 07800 Ibiza, Spain at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) processes orders in Ibiza, Spain from Monday to Friday. GODHASNONAME.SHOP processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) ships all over the world via DHL Express. GODHASNONAME.SHOP cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to GODHASNONAME.SHOP’s control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:
- Spain: approximately 1-2 working days (excluding the Canary Islands which may take 2-3 working days).
- European Union: Express: Approximately 2-3 working days.
Standard: Approximately 3-4 working days.
- Rest of the world: Express: Approximately 4-5 working days.
Standard: Approximately 5-7 working days.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers; it could take up to 20 working days.
Shipping fees are excluded from refund.
For any reason, customers can return the order, entirely or partially. GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the God Has No Name customer care team via email at firstname.lastname@example.org
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to God Has No Name avoiding any discrepancy.
Item/s that will not match God Has No Name’s return policy will not be taken into consideration and send back to the customer at his own cost.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached.
The God Has No Name packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by GODHASNONAME.SHOP in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946)
Authorized returns must be shipped using the carrier suggested by GODHASNONAME.SHOP in the email providing the return instructions. GODHASNONAME.SHOP reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for GODHASNONAME.SHOP or involves the collection to one of the carrier’s branches. GODHASNONAME.SHOP reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of GODHASNONAME.SHOP. In these cases, GODHASNONAME.SHOP can return the box to the sender at the original shipping address. In case GODHASNONAME.SHOP accepts returns that were not authorized or not in compliance, GODHASNONAME.SHOP can withhold the 10% of the value of the returned item from the refund.
GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) currently accepts payments using MasterCard and Visa.
When clients place orders online, credit details are forwarded to a protected online banking system provided by Banco Sabadell, which accepts Visa and MasterCard.
SECURITY OF THE CREDIT CARD
In order to receive further protection on e-commerce transactions, GODHASNONAME.SHOP (registered: Equipment General Basic S.L. CIF B57740946) suggests to activate the PIN codes of security given by Verified by Visa and SecureCode by Mastercard. For further information, GODHASNONAME.SHOP invites customers to visit the websites www.visa.com and www.mastercard.com.
CHARGE OF CREDIT CARD
If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customer will then receive an email of the order confirmation. The amount authorized is temporarily blocked on deposit as a request of payment; the amount is then settled the following working day, while processing the order (shipment of the order or deposit invoice for pre-orders).
Payments as well as refunds for shipments are all invoiced in Euro (EUR). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.
When the order will be tendered to the courier, customers receive an email from Packlink PRO providing the tracking number related to the order. To monitor the status of your order, customers may visit the link provided by Packlink PRO.